To reduce potential spread of COVID-19, the City of Dubuque has suspended all face to face and in-person payment transactions until further notice.
The City of Dubuque has suspended water shut-offs temporarily. In addition, late fees on past due utility bills are temporarily suspended starting March 20, 2020.
Customers seeking assistance with applying or discontinuing service, signing up for financial assistance, or other questions may call the City’s Utility Billing Department at 563.589.4144 between 8 a.m. and 5 p.m., Monday through Friday.
City of Dubuque Utility Department provides the following services for the citizens of Dubuque.
View Utility Billing policies and procedures.