Returning Customers

Customers who have had service in the last three years may contact Utility Billing by email or phone at 563.589.4144 to have service initiated. Those customers who have not had service in the last three years will need to complete an application and show proof of identification.

• All prior accounts must be paid in full before a new account can be established.
  
  

Transferring Service

Customers moving from one location to another need to contact Utility Billing by email or phone at 563.589.4144 to arrange for a final reading at the old location and an initial reading at the new location. A minimum notice of two business days is required to discontinue service on the agreed-upon date.

• All account balances must be current before a new account can be established.
  
  

Discontinue Service

Property Owners

Contact Utility Billing by email or phone at 563.589.4144 to arrange for a final meter reading. Service will remain in the property owner’s name until a new customer has been accepted for service. A minimum notice of two business days is required to discontinue service on the agreed-upon date.

Vacant premises where water is disconnected are subject to a monthly stormwater fee and a minimum monthly water bill. Contact Utility Billing to arrange for a final meter reading. A minimum notice of two business days is required to discontinue service on the agreed-upon date.