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Fire / Rescue
The Dubuque Fire Department is a progressive ISO class 2 Fire / EMS department situated along the banks of the Mississippi River.
Our core mission is to protect, assist, and educate our community and visitors with pride, skill, and compassion. Through prevention and response, the department protects 60,000 residents over approximately 32 square miles of residential, commercial, high-rise, and river areas.
Our goal is to maintain Dubuque’s heritage of excellence by recruiting candidates who reflect the rich makeup of our community. We appreciate your interest and have provided information to guide you through the steps required to become a member of our elite firefighting team.
Our Shared Values
- Professionalism: We demonstrate excellence in every action. Professionalism means holding ourselves to the highest standards of conduct, skill, and service. It shows up in the way we present ourselves, how we engage with the public, and the pride we take in delivering quality outcomes every time.
- Responsibility: We are accountable to our mission, our team, and our community. Responsibility reflects ownership of our decisions and actions, whether on an emergency scene, in training, or in daily operations. It is demonstrated through reliability, preparedness, and commitment to doing what is right.
- Integrity: We act with honesty, fairness, and transparency. Integrity builds trust within our department and with the public we serve. It shows up in keeping our word, upholding ethical standards, and making choices that reflect honor and respect for our profession and to one another.
- Duty: We honor our calling to serve and protect. Duty reflects our commitment to safeguarding lives, property, and the well-being of our community. It shows up in our readiness to respond, our persistence in overcoming challenges, and our willingness to put service above self.
- Empathy: We serve with compassion and understanding. Empathy guides how we interact with those experiencing crisis and with each other as colleagues. It shows up in listening with care, treating others with dignity, and recognizing the human element in every call, decision, and interaction.
2025 - 2030 Strategic Plan
The Dubuque Fire Department Strategic Plan 2025–2030 follows the Center for Public Safety Excellence (CPSE) model for continuous improvement. The planning process combined internal and external input, including an external stakeholder session, a department-wide internal survey, and an online community feedback survey (310 responses). A leadership retreat and a final wrap-up session helped refine the mission, vision, and values.
Working with the City’s data analyst, an environmental scan of community risks, threats, and assumptions identified priorities and gaps that will guide the department. This inclusive, data-driven process produced five strategic initiatives with clear objectives and measures for accountability, ensuring that the Dubuque Fire Department continues to protect lives, property, critical infrastructure, the economy, and the environment well into the future.
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Dubuque Fire Department to Host Public Viewing of New Ladder Truck
The Dubuque community is invited to view the Dubuque Fire Department’s newest ladder truck during a public display on Monday, Feb. 2. Read on...
Contact Us
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Amy Scheller | email
Fire Chief
Phone: 563-589-4160
Fax: 563-589-4209
TTY/TRS: 711 or 800-735-2942 (Relay Iowa)
Emergency 9-1-1
TDD/TTY: 9-1-1
Staff DirectoryFire Headquarters
11 West 9th Street, Dubuque, IA 52001Hours
24 hours a day, 7 days a week