EMS / Ambulance

Mission

The Dubuque Fire Department's Emergency Medical Services mission is to protect, assist, and educate our community and visitors with pride, skill, and compassion.

Services

We are the community’s ambulance service that is more than just running lights and sirens to calls.  When you are looking for excellence in medical transport services, it is important to use a service with experience and expertise. We provide a comprehensive medical response and standby service for our community.

The Dubuque Fire Department ambulance service provides the following coverage 24 hours, 7 days a week:

  • Basic and Advanced Life Support
  • Emergency Transfers
  • Non-Emergency Transfers
  • Hospital Discharges
  • Inter-facility transfers:
    • Nursing homes
    • Specialty or Rehab Hospitals
    • Dialysis Centers
    • Radiation Centers
    • Surgical Centers
    • Physician Offices
    • Assisted/Independent Living Homes
  • Event Standby 

Staffing

Dubuque Fire Department ambulances are all staffed with two paramedics each. Members of the fire department are dual-trained as EMTs and firefighters, experienced to handle any situation. In 2013, the department expanded their services with Advanced Life Support Engine companies. This allows the department additional capabilities to respond to any location within the community, initiating expedient advanced medical care. The department maintains six stations throughout the community to provide prompt paramedic response with arrival within average of 3–4 minutes. All members participate in continuing education to improve their knowledge and skills as they provide exceptional care to the community.  

Our staff also has professional training in:

  • Firefighting
  • Hazardous materials response
  • High-angle rescue
  • Extrication
  • Water and ice rescue

Our EMS staff also provide standby medical assistance at sporting events, celebrations, and festivals.

EMS/Ambulance Service Brochure

Billing

The Dubuque Fire Department accepts:

  • Medicare
  • Medicaid
  • All private insurance

You have a choice in ambulance service! We offer some of the best, affordable rates around. Medicare and Medicaid patients that are city of Dubuque residents may save money by using the Dubuque Fire Department ambulance. We may waive co-pays resulting in NO out-of-pocket responsibility to the patient or family. Billing services are provided by Lifequest Services.

For billing questions or services please contact Lifequest Services at:

N2930 State Rd 22
Wautoma, WI 54982
Phone: 800.786.4911
Fax: 855.738.0968 

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