“Smart911” is available to all residents of Dubuque and Dubuque County. This free, optional service gives residents the opportunity to provide information to emergency responders prior to an emergency to enable faster and more informed responses to emergency situations.
Create a Safety Profile
To subscribe to Smart911 service, a safety profile must be created online at www.smart911.com. The safety profile for your household can include any information you may want 911 dispatchers and first responders to have in the event of an emergency.
After a profile is created, if someone from a participating household calls 911, their safety profile will immediately display on the call taker’s screen, saving critical time in response to the emergency and providing critical information to responders. Dubuque residents are encouraged to create their safety profile with Smart911 to have their information immediately available to 911 dispatchers.
Secure and Private
Smart911 is secure and private. Information submitted is only made available to 911 call takers and responders in the event a participant calls 911. Participants must confirm the accuracy of their information at least once every six months. All information is optional and participating households have the ability to choose what details to provide.