City of Dubuque News Release

Dubuque’s WaterSmart Tool Now Available to All Water Customers

Rose Hoerner, Utility Billing Supervisor

Nov. 22, 2019 -- For Immediate Release

DUBUQUE, Iowa – WaterSmart, the City of Dubuque’s free, water management tool and online payment portal, is now available to all Dubuque water customers: single-family homes, businesses, commercial/industrial, multi-family residential properties, and other types of properties. 

Previously, the tool was only available to single-family home customers.  Beginning on Monday, Nov. 25, when potential leaks are detected by water meters, automatic email notifications will be generated and sent to customers who have provided an email address to the City.  Those emails will include a link to access WaterSmart at

The WaterSmart platform interfaces with water metering system and enables City water customers to monitor their daily water usage and costs, make online payments through an easy-to-use web and mobile portal, compare their usage to similar households and properties, and view tips on how to save water and money.  Customers can also choose to receive notifications if there is unusual water consumption at their property while they are away – a popular option with “snowbirds.”  Additionally, customers with multiple accounts are able to access them all at once with WaterSmart. There is no additional equipment needed and no cost to customers to use the tool.  

Interested customers are encouraged to visit to become familiar with the tool and create a user profile. For additional information, please call the City of Dubuque Utility Billing Office at 563-589-4144 or email

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Please do not reply to this message.  If you would like additional information on this issue, please contact the staff person identified at the top of the message or contact the City of Dubuque Public Information Office at or 563.589.4151.

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