City of Dubuque News Release

New Options Offered for City Utility Payments

Rose Hoerner, Utility Billing Supervisor

March 25, 2019 -- For Immediate Release

DUBUQUE, Iowa – The City of Dubuque recently implemented two new improvements for customers to pay their utility bills.
Customers can now make utility bill payments by phone, 24 hours a day, seven days a week.  To do so, just call City of Dubuque Utility Billing at 563-589-4144 and select option 1 for phone payments.  Payments made directly from a checking account (E-Check) are free.  Payments made using credit or debit cards are subject to a convenience fee.
The City has also made improvements to its online utility bill payment system.  The City’s former online payment processing system has been replaced and payments must now be made through WaterSmart, a “dashboard” that allows customers to manage and monitor their water usage as well as make City of Dubuque utility bill payments. (Customers trying to make payments through the previous online payment processing system (EGOV) will see a message notifying them of the change.)
Now, to make an online payment, customers must visit and login to WaterSmart or enroll, if they have not yet done so.  To enroll, customers only need to provide their account number (provided on utility bills) and zip code.  For more information on WaterSmart, visit
The City continues to offer traditional bill payment options including Automatic Clearing House (ACH) payment (payments are automatically deducted from the customer’s financial institution account on the utility bill due date) as well as by mail and at City Hall.  For more information, call 563.589.4144 or email

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Please do not reply to this message.  If you would like additional information on this issue, please contact the staff person identified at the top of the message or contact the City of Dubuque Public Information Office at or 563.589.4151.

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