City Utility Billing Department Temporarily Closed to Walk-In Traffic Wednesday & Thursday

Feb. 21, 2023

The City of Dubuque Utility Billing Department will be temporarily closed to walk-in traffic on Wednesday Feb. 22, and Thursday, Feb. 23, due to impending inclement weather.

Utility bill payment options during this closure include:

• Online at www.cityofdubuque.org/payment. 
• By phone 24/7 by calling 563-589-4144 and then selecting option #1.
• At the drop box outside City Hall at the 13th Street entrance (please do not put cash in the drop box, checks or money order payments only).
• Checks or money order payments can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001.
• Automatic payments scheduled at www.cityofdubuque.org/utilitybilling.

The City encourages residents to call other City offices before visiting in person to verify they are open/staffed.

For more information, contact utilityb@cityofdubuque.org or call 563-589-4144.