The Jule to Resume Fare Collection and Offer New Payment Options

DUBUQUE, Iowa – The Jule, Dubuque’s public transportation system, will resume collecting fares beginning Aug. 23, 2021.
 
Riders will have two additional payment options available to them beginning Aug. 23:

“MyJule” Mobile App
The Jule is pleased to introduce the new “MyJule” mobile app that will allow passengers to scan their smartphone for payment when riding the bus. Users can purchase bus passes on their smartphone before a trip and when boarding the bus simply scan the QR code which serves as their bus pass. Riders can purchase an 11-ride pass for $15 or a monthly unlimited ride pass for $45 within the app.
 
The app also allows users to track the bus, plan trips or save favorite stops, and select the route or transportation mode that works best for them. The “MyJule” mobile app is available for free download on Android and Apple devices and can be found on Google Play and the App Store by searching for “MyJule” in the search bar.

Jule Smart Pass Swipe Card
Riders now also have the option to purchase a Jule Smart Pass, a reloadable swipe card, as a form of payment. Jule Smart Passes are convenient to load before riding the bus, offer balance protection if your card is lost or stolen, and can be reloaded automatically with the auto-buy feature to ensure uninterrupted service.
 
Users can purchase and load the swipe card with 11 rides for $15 or a monthly unlimited ride pass for $45. Cards cost $1 at time of purchase and $5 if a replacement card is needed. Jule Smart Passes can be purchased and loaded by visiting the Intermodal Transportation Center located at 950 Elm St. in Dubuque. Once purchased, cards can be reloaded in-person at the Intermodal Transportation Center, online at www.juletransit.org/smartpass, or by calling 563.690.6134.

 
These two new ways to pay are available for all Jule fixed-route busses and are in addition to the options of paying with cash, check, or debit/credit card. 
 
Seniors aged 65 and over and riders on Medicare qualify for half-fare pricing, and students qualify for free fares on The Jule. To receive discounted or free fares through the “MyJule” mobile app or the Jule Smart Pass swipe card, bring your photo ID, Medicare card, or student ID to the Intermodal Transportation Center.
 
Paratransit Minibus
The Jule paratransit minibus, an alternative transportation option for passengers who are elderly or disabled and unable to use the fixed route bus system, will also resume collecting fares on Aug. 23. The two new payment options listed above, the “MyJule” mobile app and the Jule Smart Pass swipe card, will not be accepted as payment for paratransit trips. Riders can continue to pay with cash or check at the time of their trip, or new to paratransit riders, pre-load fare money to their passenger account by calling 563.690.6134, visiting the Intermodal Transportation Center, or paying ahead during a trip. Drivers will alert passengers who pre-load fare money when their account is below $10.
 
Starting Aug. 23, the Jule will discontinue the use of current fixed-route swipe cards and paratransit punch cards as payment. Riders with old swipe cards will need to upgrade to the new Jule Smart Pass swipe card at the Intermodal Transportation Center or select a new preferred method of payment. Paratransit users with rides left on an existing punch card can present their punch card to a Jule paratransit driver to receive credit for unused rides.
 
For more information, please contact The Jule at 563.589.4266 or transit@cityofdubuque.org. 

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