DUBUQUE, Iowa – The City of Dubuque has made significant changes to some services and processes in response to the COVID-19 pandemic and out of concern for public safety.
All face-to-face and in-person payment transactions at the following City locations are suspended through at least May 3: City Hall, City Hall Annex, Leisure Services Department Office, Housing and Community Development Department, Intermodal Transportation Center, Municipal Services Center, and Multicultural Family Center.
For utility billing payment information and other Utility Billing Department provided services please see the information below. For all other City department payment options please contact individual departments directly. For a list of departments contact information please visit the City of Dubuque website: www.cityofdubuque.org
or call 563.690.6000.
Utility Billing payment options during this period include:
- ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.
- Payments may be made online at www.cityofdubuque.org/payment.
- Payments can also be made by phone 24/7 by calling 563.589.4144 and then selecting option #1 for phone payments. E-check payments will have no fee. Credit cards will have an applicable transaction fee.
- Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001.
- At drop boxes located outside City Hall at the 13th Street entrance (please do not put cash in the drop box). Cash payments will not be accepted.
In addition, the City of Dubuque has temporarily suspended water shut-offs. Late fees on past due utility bills are also temporarily suspended and disconnection notices are not being issued. For more information, contact Utility Billing at 563.589.4144 between 8 a.m. and 5 p.m., Monday through Friday, or visit www.cityofdubuque.org/utilitybilling
Yard Waste Stickers/Annual Decals will not be available to purchase at City Hall through at least May 3, but are still available for purchase at area stores. Annual yard stickers can be purchased online at www.cityofdubuque.org/utilitybilling
or by phone at 563.589.4144 and will be sent out by mail.
Issued parking tickets can be paid online at www.cityofdubuque.org/payment
, dropped off at the City Hall drop box at 50 West 13th St. or the Intermodal Transportation Center drop box at 950 Elm St., or paid by credit card over the phone at 563.589.4144.
Enforcement of parking meter expiration violations is suspended through at least May 3. During this time parking customers are not required to feed/pay parking meters in Dubuque.
All other street parking regulations will continue to be enforced.
All parking fees associated with City-owned parking lots and ramps are suspended until May 1. Monthly parking fees for City lots and ramps, as well as hourly and daily parking ramp and lot fees, are covered by this suspension. For more information, visit www.cityofdubuque.org/parking
or call 563.589.4341.
The Jule has suspended fares through at least May 3. Hours of service and routes have been modified. For more information, visit www.juletransit.org
or call 563.589.4196.
Carnegie-Stout Public Library will remain closed to the public through at least May 3. Book drops remain open for returns, but you can keep all borrowed materials until the library reopens without penalty. Digital materials and virtual programs are available; check the library's website at www.dubuque.lib.ia.us.
The Leisure Services Department is temporarily closing a number of offices, facilities, and recreation areas to the public.
All recreational equipment within City parks is closed for use through at least May 3. This closure includes playground structures, skateparks, dog parks, baseball and softball fields and courts used for basketball, tennis, volleyball and pickleball. For the current status of Bunker Hill Golf Course, please call 563.589.4261. No reservations of team sport facilities or equipment will be taken. Leisure Services sanctioned adult sports leagues taking place at these facilities for golf, softball and volleyball are delayed through at least May 3.
Park buildings and bathrooms are also included in the closure. The buildings at both Allison Henderson and Comiskey park will remain closed through at least May 3. Park pavilions and other recreational facility rentals will be cancelled through May 3 as well. If you currently have a reservation scheduled, the Leisure Services Department will be reaching out regarding rescheduling the event, or a refund or credit.
Residents are still encouraged to get outside and utilize parks and trails while keeping a safe physical distance from others. Eagle Point Park and Murphy Park are open and offer plenty of recreation space. Restrooms and other amenities will be closed through at least May 3. For more information visit www.cityofdubuque.org/parks
or call 563-589-4263.
City services not listed here continue to be offered, although changes to the way they are conducted may be in place to ensure social distancing takes place. All City departments can be contacted electronically, via phone, or by submitting a service request at www.cityofdubuque.org/citizensupport.
For the most up-to-date changes to City services and processes, visit www.cityofdubuque.org