Community Support & Recovery

The Coronavirus (COVID-19) pandemic is impacting the Dubuque community in a variety of ways and creating hardships for many. Below is a list of resources for businesses, individuals, and families.

Resources for Individuals & Families

Short-Term Assistance Program for Rent, Mortgage, and Utilities

The City of Dubuque Housing Department is offering financial assistance to qualified Dubuque renters and homeowners whose income has been reduced due to the COVID-19 pandemic. This program is funded by a federal grant and does include income and property eligibility requirements. Residents who qualify and receive assistance will not have to pay back any funds they receive.

To apply for the Short-Term Assistance Program, please call 563.564.7489 or by email.

Residential Utility Disruption Prevention Program
This program provides eligible households with up to $2,000 towards electric, natural gas, and water bills if they are at risk of disconnection due to an inability to pay due to a COVID-19 related loss of income. Payments through the program will be made directly to utility providers and applied to the applicant’s account. For a full list of eligibility requirements, additional information and to apply, visit Applications will be accepted between Oct. 8 - Nov. 20, 2020, or until funding is depleted, whichever comes first.

2-1-1 Information and Referral
General assistance (in multiple languages) with food, bills, or other essential services is available 24/7. Visit the, call the COVID-19 hotline by dialing 2-1-1 from a landline or 800.244.7431 from a cell phone, or text your zip code to 898211.

Iowa Child Care Resource & Referral
Connect to child care openings or temporary child care at Community Support & Recovery Resources 855.244.5301 or

Free COVID-19 Legal Information Hotline
This is a free service available to Iowans who are experiencing legal issues due to the COVID-19 emergency. Call 800.332.0419 or visit

City of Dubuque’s Short-Term Assistance Program for Rent, Mortgage, and Utilities 
The City of Dubuque is offering financial assistance to qualified Dubuque renters and homeowners whose income has been reduced due to the COVID-19 pandemic. Learn more.

Eviction and Foreclosure Prevention Program
A new program that will provide short-term relief to income-eligible renters and homeowners who are at risk of eviction or foreclosure due to a documented COVID-19 related loss of income. The COVID-19 Eviction and Foreclosure Prevention Program is administered by the Iowa Finance Authority. To apply and for more information on eligibility, visit

Eviction Information for Non-Payment of Rent
The CDC has temporarily halted residential evictions (not including foreclosures on home mortgages) until Dec. 31, 2020 to prevent the further spread of COVID-19. View FAQ's regarding the moratorium, and download a declaration if you are seeking eviction protection.

Local Resources for Food & Necessities
A list of local food pantries, free meal sites, shower locations, and other necessities.

State Resources for Food Assistance

COVID-19 Resources for Underserved Populations
Some populations are more at risk for coronavirus, or impacts of social distancing. Visit the Iowa Department of Public Health website for resources and information for people facing additional risk.

Unemployment Benefits
Call 866.239.0843 or visit Call volume is high so please check the website first if you have access.

Pandemic Emergency Unemployment Compensation 
The Pandemic Emergency Unemployment Compensation (PEUC) provides an additional 13 weeks of federally funded benefits to Iowans who have exhausted their 26 weeks of regular state unemployment benefits. For more information, visit

COVID Recovery Iowa
COVID Recovery Iowa offers free virtual counseling and assistance for all Iowans affected by COVID‑19. Counselors are available 24/7. For more information, visit

Mental Health and Addiction
IDPH’s website has resources for persons experiencing challenges with alcohol, drugs, gambling, suicide, and mental health.

Low-Income Energy Assistance Program
For individuals who received a disconnection notice or who have difficulty paying a utility bill, there is help available through the Iowa Department of Human Rights’ network of local community action agencies that have offices in all 99 counties. Families can apply for the Low-Income Energy Assistance Program (LIHEAP) that can help pay a portion of an eligible household’s utility bill. The application deadline is extended to June 30, 2020.


Phone & Internet Information

Resources for Businesses & Non-Profits

The following resources have been created or collected by the Dubuque County Incident Management Team and reflect the guidance of the Iowa Department of Public Health and Center for Disease Control. Use these resources as general guidance or display and distribution them as business owners, event hosts, teachers, etc.

CDC Resources for Businesses and Employers
Guidance for businesses and employers to plan and respond to COVID-19. Information can be found at

COVID-19 Business Helpline
A service offered by Greater Dubuque Development Corporation and Northeast Iowa Community College to help employers apply for the Small Business Relief Funding and connect them to additional financial resources. Call 563.588.3350 between 8:30 a.m. – 4 p.m., Monday through Friday, or email

Employer/Business Resources
For information on federal and state relief, grants, loans, guidance, and other resources, visit or call 563.557.9049

Small Business Utility Disruption Prevention Program
The Iowa Economic Development Authority’s Small Business Utility Disruption Prevention Program provides short-term relief to eligible small businesses and nonprofits that face significant hardship in the payment of utility bills for service provided during the months of disruption to their business. For more information, visit 

Greater Dubuque Disaster Recovery Fund
The Community Foundation of Greater Dubuque is accepting donations to enable a coordinated response and help people in the Dubuque region most impacted by the COVID-19 pandemic, including seniors and low-income residents. The Community Foundation is partnering with the United Way of Dubuque Area Tri-States to direct funds collected to local nonprofits working with vulnerable local populations. For more information, or to donate, call 563.588.2700 or visit

Iowa Business Recovery Assistance
Iowa businesses can receive relief assistance for qualifying business concerns. Information can be found at

Resources for the Creative Sector

The City of Dubuque’s Office of Arts and Cultural Affairs has compiled a list of resources for organizations, businesses, and individuals that work in the creative sector. Visit for potential funding opportunities, tips and best practices, and webinars applicable to our local arts and culture community.

Safe at Work in Greater Dubuque
Safe at Work is a local collaboration to assist Dubuque Area employers in implementing COVID-19 guidance put forth by the Centers for Disease Control (CDC) and the Iowa Department of Public Health (IDPH) related to safety in the workplace. Information can be found at