Dubuque News

Posted on: February 2, 2017

Have You Created a Smart911 Profile?


February is American Heart Month. In a heart attack, seconds count. A Smart911 profile helps 9-1-1 help you faster by providing additional details such as your medical information, address details, emergency contacts, and more.

Smart911 allows residents to create a safety profile for their household that can include any information they may want 9-1-1 dispatchers and first responders to have in the event of an emergency.  After a profile is created, if someone from a participating household calls 9-1-1, their safety profile will immediately display on the call taker’s screen, saving critical time in response to the emergency and providing critical information to responders.

To subscribe to Smart911service, a safety profile must be created online at www.smart911.com. Dubuque County city residents and rural residents alike are encouraged to create their safety profile with Smart911 to have their information immediately available to 9-1-1 dispatchers. Smart911 is secure and private, and information submitted is only made available to 9-1-1 call takers and responders in the event a participant calls 9-1-1. Participants must confirm the accuracy of their information at least once every six months. All information is optional and participating households have the ability to choose what details to provide.

By accessing a participating household’s safety profile, responders can be aware of many details they would not have known previously.  For example, fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, ambulance staff can be advised of allergies or specific medical conditions, and police can have access to a photo of a missing child in seconds rather than minutes or hours.   

Safety profiles can also include photos of the home and residents, utility information and floor plans, and detailed information on residents such as medical conditions, prescriptions, and neurological/behavioral/cognitive conditions.  Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a safety profile. Smart911 also allows participants to link both home and work addresses to mobile phones, which can be passed on to responders in the field for a more detailed, rapid response.    

Additional background information is available online at www.cityofdubuque.org/911 or by calling the non-emergency dispatch number at 563-589-7856.

Create a Smart911 profile
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