The City of Dubuque uses various systems and processes to encourage resident engagement.
- The CodeRED emergency notification system is used to alert residents by phone during emergencies and some other events such as odd/even snow route policy implementation.
- Smart911 is a service allowing residents to provide 911 dispatchers and emergency personnel information about your residence, family, and even pets, before an emergency occurs.
- Street detours and construction alerts can be received via email or text message using the Notify Me system.
The City of Dubuque has instituted the CodeRED Emergency Notification System, a high-speed telephone communication service for emergency notifications and other important messages. This system allows local officials to telephone all or targeted areas of the city or county in case of an emergency situation that requires immediate action. CodeRED will also be used to notify residents and stakeholders of other important issues, such as water service disruptions. It is used to notify residents who live on Dubuque's snow routes when the City's odd/even snow route policy is implemented.
Registration and Updating
Residents with unlisted phone numbers, anyone who has changed his or her phone number or address within the last year, and anyone who uses a cellular phone as their primary phone number should register their number with the service to ensure their number is in the database. Residents can also add an alternate number, such as a cellular phone, to their record if they wish. Providing an alternate phone number will cause both the primary and alternate phone numbers to be contacted in the event a call goes out for the address specified.
The Dubuque County 9-1-1 Communications Center offers “Smart911,” a free service that allows participants to create a safety profile for their household or business that can include information they may want 9-1-1 dispatchers and first responders to have in the event of an emergency.
Safety profiles can include detailed information on household residents such as photos, medical or behavior conditions, and prescriptions. They can also include emergency contacts, pet information, vehicle details, utility information, and floor plans. Smart911 also allows participants to link both home and work addresses to mobile phones.
These details can be beneficial in situations where a caller cannot fully communicate. The service also gives dispatchers immediate access to information about medical issues, medications, and allergies to help avoid allergic reactions or dangerous medication combinations during emergency treatment. In the case of a missing child, a safety profile can display a recent photo and physical description for immediate distribution to law enforcement.
Smart911 is secure and private, and information submitted is only made available to 9-1-1 call takers and responders in the event a participant calls 9-1-1. All information is optional and participating households have the ability to choose what details to provide.
To create a Smart911 Safety Profile for your household or business, visit www.Smart911.com.