Attempt to stay calm when you are talking to 9-1-1 dispatchers. Take a deep breath. Dispatchers will verify your address and phone number. Listen to and answer each question. Do not hang up after dialing 9-1-1 until the dispatchers tell you to do so (even if you did not mean to dial 9-1-1).
When you report an emergency, the dispatcher will ask you at least six basic questions:
Where is this happening?
What is happening?
When did this happen?
Who is involved?
How can we help you?
What information do I need to give a good description?
In many 9-1-1 emergencies, dispatchers will ask you to describe the people and/or vehicles involved in the emergency.
When describing individuals, start at the top of the head and work your way down the individual's body.
Questions Dispatchers Will Ask
What is the presumed race and sex of the subject?
What was the presumed height and weight of the subject?
What is the presumed hair color?
What was the subject(s) wearing (Start from top of head and go down the body)?
Did the subject(s) have a moustache, beard, accent, limp, glasses, or anything unusual that might make the subject(s) stand out? Were weapons seen?
When describing a vehicle the dispatcher will ask for the following information:
Color of the vehicle
Year of the vehicle
Make of the vehicle
Body style (2 door/4 door, etc.)
Additional description (dents, lights out, direction of travel, etc.)