ADA Paratransit: Minibus & DuRide

The Jule offers alternative transportation options for elderly and disabled passengers who are unable to use the fixed route bus system. The Minibus is a door-to-door public transportation service offered by The Jule for qualifying individuals under the Americans with Disabilities Act. DuRide is a non-profit partner of The Jule which provides door-through-door transportation for seniors who cannot or choose not to drive. 
Apply for Mini-Bus Eligibility
Request a Trip
Join DuRide

Minibus


 
The Minibus is a door-to-door transportation service offered by The Jule for qualifying individuals under the Americans with Disabilities Act (ADA). Rides can be requested to and from any location within the City of Dubuque or East Dubuque. The bus operator is available to assist the passenger with boarding and disembarking the vehicle and securing mobility devices in the vehicle. Passengers requiring additional assistance may have a personal care attendant travel ride with free of charge. Please view the Minibus Brochure for additional policy information and frequently asked questions.

Fares & Passes


One-Way Trip - $3.00
10-Ride Punch Card - $30.00 

How to Apply


1. Complete and return the eligibility application package. Once your application is received, you will be eligible for temporary service while your application is reviewed and processed. If you application has previously been denied, you will not receive temporary service. Haga clic aquí para ver el aplicación de elegibilidad del MiniBus


2. The medical provider you list in your authorization will be contacted to provide verification on the status of your disability. Please inform your doctor that The Jule will be contacting them to request information.

3. The Jule will issue you a letter noting your status as approved or denied. The letter will include additional explanations of eligibility criteria, your status, and the appeal process.

Schedule a Ride


Trips must be schedule at least 1 day in advance but may be requested up to 14 days in advance. When requesting your ride, please remember to schedule a return trip if necessary. To schedule your ride:
  • Call The Jule Minibus dispatch office at (563)589-6464 during regular service hours, or
  • Click here to complete a trip request form online. The same timelines and office hours apply.
  • If you are a nursing home or care facility which is scheduling multiple passengers for multiple trips, please call the Minibus dispatch office or e-mail cclark@cityofdubuque.org and dgillies@cityofdubuque.org for more information

Appeals and Complaints



No Show Policy and Appeal Process

Eligibility and/or Service Suspension Appeal Process

If you believe you have been discriminated against due to a disability, please review and complete the following form: ADA Complaint Process and Form

DuRide

DuRide is a non-profit partner of The Jule which provides transportation for throughout Dubuque, East Dubuque, and Asbury for residents who are 65 years or older who cannot or choose not to drive.This door-through-door service will assist passengers with steps, heavy doors, mobility devices, and carrying packages.DuRide allows seniors to maintain their independence and stay connected with the community. 

Get Started


DuRide provides transportation service 365 days a year. To learn more about using DuRide, visit www.DuRideDBQ.com or call (563)451-4999

Volunteer


Volunteer drivers make it possible for DuRide to transport seniors to their local destinations -- and work on their own schedule! To learn more about volunteering with DuRide, visit their website, call (563)451-4999, or e-mail info@duridedbq.com
Du Ride