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Jule bus operators, dispatch staff, and management are committed to providing safe, convenient, accessible, professional transportation services to residents and visitors in the City of Dubuque. All complaints against Jule staff members are investigated utilizing on-board/on-site security cameras and GPS software. 

Bus operators are trained to provide high levels of customer service while driving in a variety of road conditions to help them perform their duties in a safe and professional manner. If you have had a positive or negative experience with a Jule staff member, please let us know.
If you have a suggestion for a new bus stop location along an existing service route, please submit the exact location to us for review. Public transit is subject to a number of federal and state regulations; many of these influence the location and positioning of bus stops, however, when possible, stop requests are accommodated.
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