Understand Our Approaches

How we Approach our Work
We take a variety of approaches to our work based on the specific individual, group, or community issue we are trying to address.  We view compliance as the bare minimum and we partner with others who are committed to providing improved access to services for various segments of the population.

Overview of Approaches
On these pages, you can learn about the different approaches that we take.

  • A legal approach is used when there are issues involving legalities.
  • An intercultural approach is used when there are issues involving a lack of awareness, understanding, knowledge, or skill in working across cultural differences.
  • A reach-in approach is used when there are individuals or groups who are not well connected in the community.
  • A community engagement approach is used when there are issues that require opportunities for community members to influence decision making and/or contribute towards solutions to complex community needs.
Our work and areas of focus each year are determined based on Council goals and priorities and needs identified in the community.  We identify needs by reviewing the following information:

  • issues and concerns communicated to our office by residents, departments, and organizations each year,
  • needs identified by community groups and organizations we work with, and
  • community wide needs assessments.